Multichoice bad service

so on the 19th of this month multichoice decided to close my subscription without a notice, when I call them they tell me hell lot of stories that don't even make sense. I normally pay my account last day of the month and I've never experienced any problems now only today it is a problem. According to them I paid double in November and then December I made another payment for January on the 31st December but to they decided to close my account. I then went to one of their outlets to get a hell lot of different stories, apparently the subscription money was reversed back to us on who's request, I don't know because I didn't. Now I have to pay reconnection fee over something I didn't request. I need them explain and reopen my subscription, because I paid for the whole month. I do not care how they do it but I want what I paid for.