Multichoice bad service

<p>I have been paying my account every month via cellphone but on the 1st of December I deposited the money at ABSA atm unfortunately I used the wrong reference number but immediately I called multichoice they told me to send an email to journal escalations which I did but there was no response.</p> <p> </p> <p>Now they have disconetted me when I called they say my last payment that is reflecting on their system is October so I have to pay R800 of which I dont understand how because November payment is showing on my bank statement.</p> <p> </p> <p>To my understanding if you dont pay DSTV they disconett you immediately so why didnt they disconett me in Noovember if my last payment is October.</p> <p> </p> <p>Horrible service ever.</p>