CL
Chanel L

1 reviews | Active since May 2018

19 May 2018, 08:12

Multichoice bad service!

Poor service! Been on the payment plan and after first 6 months never debited my account if I didn't pay into the account I would have been behind , now when my account went back to normal residential account multichoice never let me know that my amount haa changed with 135 every month. Been paying every month! But not the right amount but again not my fault ! Now they shut off my services. But I do pay my account every month! How can this be fair. ????

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply19 May 2018, 08:44
Official

Dear Chanel Liebenberg

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply19 May 2018, 14:40
Official

Good day Chanel

Thank you for contacting us.

Our records show that you have been assisted and the service is reconnected.

There's an overdue balance of R758.22 due for payment today. This will keep your viewing active till 28 May 2018.

Once again, thank you for your invaluable support.

Kind regards

Dinah

Best regards,

CL
Chanel L's update20 May 2018, 08:35
Reviewer Update
Thank you. Can you please give me a break down from where the ampunt owing comes from? There was never communicated that my fees went up. Shouldnt I the client be notified when subsriptions is going up? Now I need to pay double this month because I wasnt notified?