Multichoice bad customer service all the time

Multichoice is and have been overcharging me for dstv compact and since I have called in to make queries about it my account has been disconnected 3 times.To top it all off I paid them R500 on the 2 June 2020 and they disconnected it again I call in and they reconnect, then the following week it get disconnected again. Then on the 15th June it gets disconnected again and again I have to call in,but this time they reconnect it and debit my account with R398. When I called to ask why the agent had the audacity to tell me I requested it so that my services could be reconnected, now why would I ask you to debit my account when I sent you proof of payment. I have two reference numbers and want my money back today. Ref num:- ***, Ref:- ***0