Multichoice

We have been out of decoder for the past 4 to 5 weeks our decoder stopped working we took it to the nearest branch in sebokeng vaal we couldn't get any help they then send us to another branch in three river in vaal we where told that they don't have stock and they were so rude to us ,we kept phoning them as we where instructed to to check if the stock has arrived but still nothing they don't pick up the phone now multichoice has deducted their money but we still without a decoder so now we are paying for something that we are not using, clearly multichoice is failing us as customers and worse part of it we paying insurance i'm so decapitated