PU
Peter U
1 reviews | Active since Oct 2020
10 Sept 2024, 07:57
MULTICHOICE
After paying my account on time I've been disconnected 6 times, reconnected and the disconnect. Talking to the customer care people, I get connected and told the problem has been escalated , just to be disconnected again and told the same story, WE HAVE ESCALATED THE PROBLEM, THIS IS THE WORST SERVISE i HAVE EVER HAD.
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
10 Sept 2024, 08:02Hi Peter Uys,
Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible.
Kind regards,
DStv: Hello Peter Team
Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply10 Sept 2024, 08:02
Official
Hi Peter Uys,
Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible.
Kind regards,
DStv: Hello Peter Team
Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible.
Kind regards,
DStv: Hello Peter Team
PU
Peter U's updateReviewer Update
11 Sept 2024, 05:15DSTV are true to form again, my account has once again been disconnected WOW, As all the other days I will have to phone in, it is then reconnected and I am advised that the problem has been escalated, wonder to who cause it very clear DSTV and it's "escalating Staff" are not interested in resolving the problem just to repeat the disconnection the next day. THIS IS JUST RIDICULOUS REALLY, CAN'T DSTV SORT OUT THE PROBLEM???????
PU
Peter U's update11 Sept 2024, 05:15
Reviewer Update
DSTV are true to form again, my account has once again been disconnected WOW, As all the other days I will have to phone in, it is then reconnected and I am advised that the problem has been escalated, wonder to who cause it very clear DSTV and it's "escalating Staff" are not interested in resolving the problem just to repeat the disconnection the next day. THIS IS JUST RIDICULOUS REALLY, CAN'T DSTV SORT OUT THE PROBLEM???????