Multichoice

I am so fed up with Multichoice. I called last week to downgrade my package and I was told I can only downgrade on my payment date which is September 2021. Today it's the 6th of September and the call centre has been busy all day and their WhatsApp robot keeps saying "there is an error". One thing I know they will expect me to pay R409 instead of R115 that I can afford but I made efforts to contact them.