Multichoice are ******* taking money from my Acc!

I had taken the Explora special with Multichoice as I see this deal to be a good one.<br> <br> This deal is R799 per month which is a payment I am glad to make and with the special it is a prerequisite that you do a debit order even though in the past we always paid via cash payments.<br> <br> I have been paying my account with no problems and then for this month September 2015 without any communications or warning I have been doubled debited!!!<br> <br> This is actual theft as it was not communicated!!!!<br> <br> Talk to me first and I can be understanding but dont ever just ***** my money without communicating why!<br> <br> I am still waiting to hear what the issue is and why this occurred and I have been calling the customer help centre and still have been pushed back with red tape!<br> <br> if the rolls were reversed and Multichoice required money from me this would definitely be easy and not the hardest process.<br> <br> I would like an explanation and a refund and would like common courtesy off at minimum a call to let me know what the hell is going on before you just in secret ***** money from my account!