DN
Deon N

1 reviews | Active since Dec 2015

09 Dec 2015, 10:15

Multichoice are *******!! I'm switching to ShowMax

I attempted to cancel my DSTV subscription as my decoder stopped working and my wife got us an Explora which she registered on her name. I called the call centre and was told they can only cancel it as of 7th January 2016, as that is their billing run date, which is a full month's time. After getting attitude from the call centre agent, I asked to speak to a manager and was put on hold. Eventually gave up after being on hold for literally half an hour.<br> <br> So here's what I am going to do, cancel my subscription on the 7th of Jan, return the new Explora, subscribe to *ShowMax for R99 a month so we can watch our series and movies and I will watch my sport at the local pub.<br> <br> I noticed there are tons of negative comments on here about the pathetic service that Multichoice offers. There is an alternative after all...<br> <br> <br> <br>

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply12 Dec 2015, 08:42
Official
Hello DN14,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team