SG
Shammillan G
1 reviews | Active since Nov 2019
26 Nov 2019, 09:21
Multichoice are ******** people
Multichoice has been over deducting my account on a monthly basis. I have made numerous calls to the contact center to try and resolve it. No can assist. My contract fee on price lock is R600.00 inclusive of insurance. My monthly debit orders vary from R605-00 to R693-00 every month. I spoke to a lady call Nolwazi who kept me on hold for over 15min. This is unacceptable. Nolwazi says that they deducting money that is owed to them. I have a price lock contract for 2 years on a debit order of R600.00 per month. Every month extra fund are deducted, so how i owe them? This is about principles. How many other people are being ****med like this?
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
26 Nov 2019, 10:21Hi Shammillan Gounder,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply26 Nov 2019, 10:21
Official
Hi Shammillan Gounder,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
26 Nov 2019, 12:28Hi Shammillan Gounder,
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our customer service.
In August 2019 we upgraded our customer management system to ensure the billing is in line with the contract agreement. In the past, there was an amount of R89.00 billed in arrears for the hardware of the first decoder, and this amount would be the last installment at the end of the contract. This amount was a once-off charge included in the 29 September 2019 debit order.
Please see below breakdown of the amount of R693.00:
• Monthly subscription – R604.00
• Hardware and Installation charge – R89.00
• Total – R693.00
Kindly note that your account will be debited with R604.00 going forward.
Regards
Ntando
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our customer service.
In August 2019 we upgraded our customer management system to ensure the billing is in line with the contract agreement. In the past, there was an amount of R89.00 billed in arrears for the hardware of the first decoder, and this amount would be the last installment at the end of the contract. This amount was a once-off charge included in the 29 September 2019 debit order.
Please see below breakdown of the amount of R693.00:
• Monthly subscription – R604.00
• Hardware and Installation charge – R89.00
• Total – R693.00
Kindly note that your account will be debited with R604.00 going forward.
Regards
Ntando
Best regards,
DStv (MultiChoice)'s reply26 Nov 2019, 12:28
Official
Hi Shammillan Gounder,
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our customer service.
In August 2019 we upgraded our customer management system to ensure the billing is in line with the contract agreement. In the past, there was an amount of R89.00 billed in arrears for the hardware of the first decoder, and this amount would be the last installment at the end of the contract. This amount was a once-off charge included in the 29 September 2019 debit order.
Please see below breakdown of the amount of R693.00:
• Monthly subscription – R604.00
• Hardware and Installation charge – R89.00
• Total – R693.00
Kindly note that your account will be debited with R604.00 going forward.
Regards
Ntando
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our customer service.
In August 2019 we upgraded our customer management system to ensure the billing is in line with the contract agreement. In the past, there was an amount of R89.00 billed in arrears for the hardware of the first decoder, and this amount would be the last installment at the end of the contract. This amount was a once-off charge included in the 29 September 2019 debit order.
Please see below breakdown of the amount of R693.00:
• Monthly subscription – R604.00
• Hardware and Installation charge – R89.00
• Total – R693.00
Kindly note that your account will be debited with R604.00 going forward.
Regards
Ntando
Best regards,