AW
Anthony W
1 reviews | Active since Aug 2020
19 Aug 2020, 18:53
Multichoice are *****
My account was debited with close to R1400 to much. I have spoken to 4 different call Centre agents. The first agent assured me that I would be refunded on the same day I spoke to him, that was a lie. The second agent assured me I would be refunded the next week, another lie. The third agent gave me another number to call stating I could speak to a manager at this number, yet another lie. The last agent gave me his email address and is now ignoring all emails and requests to add his manager to the emails. Multichoice has **** to me since the first call.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
19 Aug 2020, 19:24Hi Anthony,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply19 Aug 2020, 19:24
Official
Hi Anthony,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
20 Aug 2020, 15:27Hi Anthony W,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
As advised on our telephone discussion, we have requested a refund to be sent back to your account.
Kind regards
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
As advised on our telephone discussion, we have requested a refund to be sent back to your account.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply20 Aug 2020, 15:27
Official
Hi Anthony W,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
As advised on our telephone discussion, we have requested a refund to be sent back to your account.
Kind regards
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
As advised on our telephone discussion, we have requested a refund to be sent back to your account.
Kind regards
DStv: Hello Peter Team
Best regards,