Multichoice are ******!

I am about to disappoint my kids and I am beyond angry and sad. My DO didn't go off end of December and my services were disconnected a few days later. I emailed them to find out what the amount payable and reference number to be used is. I received a reply, made the payment, emailed the proof and phoned in to ask them if the payment allocation was made. I was told there was a shortfall of R10, which I paid and my services were reconnected. I had to after that, phone in every 4 days, due to my services being disconnected because they claim I owe them more money, which I refuse to pay. I was told the matter has been escalated a few times now and that it will be sorted, and yet I am still sitting with this problem. Multichoice are operating like a bunch of ****** and need to train their staff on how to handle and deal with queries more competently and efficiently. I am now sitting without a solution and don't know what to tell my kids. I'm a beyond disgusted and disappointed.