MULTICHOICE ARE ******

Around Sept/Oct 2017 I received an extremely bad service whereby DSTV refused to let me claim for a new decoder since our old one suddenly had problems. I then spoke to the call centre person & told her to cancel the insurance since they are taking money from me for nothing. I then paid the instalment less the insurance premium until this month when they decided to cut my services(5 months later). When I speak to some Lebo guy in the morning of 06/03/2018 after being on the line spending my airtime & my time talking to hime he tells me I should phone at 8am. Why did they not sort out the insurance issue when I told them last year? Why did they have to wait 5 months later & decide to cut off my services? Did they even give me a policy schedule after I've taken out the insurance? NO. I'm trully appauled with the service I'm getting from Multichoice. I want that insurance CANCELLED from October 2017 as I did tell them. I even took out an alternative insurance policy covering my household contents to prove that I did not want their so-called insurance.