Multichoice appalling service

We were automatically booted out of the DSTV Now application. I could not log back in , error message about my details being incorrect. I requested new password and got a message that there is an error but I received a mail stating that my password has been successfully changed. Still incorrect details on trying to login. I tried resetting password 8 times and same result 8 times! I called the support department and was told I had to update the application. I did this and still the same result. I called support department back and the operator said she would put a password in for me. Still the same result! I then got cut off on the call. I called back and was asked to repeat again all of the steps I had done. Same result. I was then told my issue would be logged with back line. 3 days later after hearing no feedback, I called and was told that nothing had been escalated to back line! I was then told my account was blocked and I have to send a PDF copy of my ID. I called back as I cannot convert my ID to PDF and was told I do not have to submit a PDF copy. But I need to go through the chat system to lift the block. I comp**** and was told by Sifiso to send my copy of ID but it does not have to be PDF format. After sending my ID I received a call to tell me it has to be PDF. I asked to speak to a manager as I do not have access to an app that can convert it. No phone call received. I called support again and asked to speak to a manager and still no call back. I had subsequently managed to get someone to convert my ID to PDF and sent it on email but still no unblocking of my account. A) If the incorrect password was put in more than once incorrectly, and therefore my account was blocked, why did the application not give a warning of such? B) Why did the app not inform me that my account had been blocked? Why did I keep getting a mail telling me that my password change was successfully done? C) Why must the ID copy be in PDF. This is not required from loan companies, retail stores or even the banks? D) Why was I first told I need to upgrade to the latest version? Why were there differing opinions as to whether the ID must be n PDF? And why am I still now 4 days later waiting for a resolution? This has to be the most appalling service I have ever had from a service provider!