DG
Dan G
1 reviews | Active since Jun 2012
04 Aug 2020, 13:08
Multichoice - another rip-off
I upgraded from Compact to Premium on 27th August 2020 but I was disconnected because the debit order went through for Compact package as there wasn't enough time to amend the debit order. I have been a customer with Multichoice for over 20 years without a default on payment. Surely Multichoice can recoup the difference on the next debit order run? Multichoice has double debited us several times in the past and they have never paid the money back immediately but carried it over as a credit into the following month. They've made millions with this money sitting in their account and gathering interest for over 30 days. Multichoice is reducing channels but there is no reduction in subscriptions, yet Multichoice reduced subscriptioons in other African countries. Multichoice is taking South Africans for fools. I will be cancelling my package soon. Multichoice is being protected by the government because it is probably lining politicians' pockets. Why else is there no uproar over WMC dominating the market?
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
04 Aug 2020, 14:02Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply04 Aug 2020, 14:02
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
04 Aug 2020, 21:01Dear Dan,
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
We tried getting in touch with you on ***, however to no avail.
Kindly note, as the service is pre-paid, when an upgrade is done, the pro-rata needs to be paid within 24-48 hours thereafter.
Notwithstanding your complaint, we have reconnected your services. The amount then due for the upgrade is R434.00
We will be in touch again to confirm that everything has been resolved to your satisfaction.
Kind regards,
Dstv: Hello Peter Team
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
We tried getting in touch with you on ***, however to no avail.
Kindly note, as the service is pre-paid, when an upgrade is done, the pro-rata needs to be paid within 24-48 hours thereafter.
Notwithstanding your complaint, we have reconnected your services. The amount then due for the upgrade is R434.00
We will be in touch again to confirm that everything has been resolved to your satisfaction.
Kind regards,
Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply04 Aug 2020, 21:01
Official
Dear Dan,
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
We tried getting in touch with you on ***, however to no avail.
Kindly note, as the service is pre-paid, when an upgrade is done, the pro-rata needs to be paid within 24-48 hours thereafter.
Notwithstanding your complaint, we have reconnected your services. The amount then due for the upgrade is R434.00
We will be in touch again to confirm that everything has been resolved to your satisfaction.
Kind regards,
Dstv: Hello Peter Team
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
We tried getting in touch with you on ***, however to no avail.
Kindly note, as the service is pre-paid, when an upgrade is done, the pro-rata needs to be paid within 24-48 hours thereafter.
Notwithstanding your complaint, we have reconnected your services. The amount then due for the upgrade is R434.00
We will be in touch again to confirm that everything has been resolved to your satisfaction.
Kind regards,
Dstv: Hello Peter Team
Best regards,
DG
Dan G's updateReviewer Update
05 Aug 2020, 08:46Thank you, that's how I expect service providers to treat loyal clients. Much appreciated.
DG
Dan G's update05 Aug 2020, 08:46
Reviewer Update
Thank you, that's how I expect service providers to treat loyal clients. Much appreciated.