Multichoice and their walk in centres are ***********.

My Dstv explora decoder just decided to stop working ,myself and my husband decided to buy a 2nd hand decoder on an online store.We called multichoice to find out how do we go about changing the ownership,we were advised to get an affidavit then go to one of their centres with our ID for change of ownership to be done.He went to 2 centres only to find that they closed down,he googled to see where else he can go..he went to multichoice agency called DOTNET CONSULTING in PTA CBD.When he got there they couldn’t assist him instead he was accused of *****,the assistant said he does not know anything about getting an affidavit for ownership changes,even though its written everywhere on their website.He told my husband that he changes ownerships everyday and he needs the ID of the previous owner(remember it was bought on an online store)not an affidavit and what if the affidavit is not LEGIT.My husband went to the website to show him where it states that he still couldn’t assist.I then called Multichoice,i spoke to a lady by the name of Ndibongiseni to clear the confusion.Iwas told the supervisor will call me back.I still haven’t received their call.I decided to call DOTNET CONSULTING and i spoke to a lady by the name of Lerato,she apologised for the bad experience we had at the store and said my husband should not go to another agency she will assist.We sent her all the documents needed,i later checked her to see how far she was with the process and never got any response from her.The experience is sooo bad,how can service providers be this ***********.It makes sense why everyone around me is unsubscribing their membership with Dstv.Im very disappointed.