RP
Rod P

1 reviews | Active since Nov 2010

20 Feb 2021, 07:20

Multichoice and their service offering.

I have been making use of MNet / DSTV since the early eighties and have got to the point where I really question the value for money. Currently I pay R929.00 / month for the premium bouquet and yet new subscribers I see can get it for approx. R 775.00 and then with a new explorer. Rapidly increasing cost of Subscriptions with the same rate in decline in the quality of viewing. My main point is why the discrepancy in subscriptions and more importantly the quality of viewing available. Repeat after repeat and more repeats and then with advert after advert and tonnes of forthcoming and/or DSTV ads.. Why does so much viewing time be compromised by these. My last straw was Thursday evening 19th Feb 2021 Channel 132, we were shown the same " Cobra" advert three times in a period of 8-10 minutes. ( 019:55- 20:05). There is more advertising on some channels than the viewing on offer. Furthermore whoever does the scheduling has no clue as to how and when adverts are slotted in and when the program is restarted . Over the years I have had to replace a number of decoders for various reasons, one simply cannot have the defunct old decoder serials removed from your profile .. Why Why Why ????? Why does one have to pay for both MNet and DSTV, money making racket I say.. Surely something can and must be done re the cost effectiveness of these entertainment packages. My friends and I will soon be voting with our feet.

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply20 Feb 2021, 07:49
Official
Hi Rod, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team 
RP
Rod P's update20 Feb 2021, 12:10
Reviewer Update
I bet this will be the last I hear of my comments.
RP
Rod P's update20 Feb 2021, 18:26
Reviewer Update
I had a young lady phone me attempting to explain why new clients get reduced prices but long standing clients just carry on paying ever increasing prices for a lot less content. Her reply was simply not plausible something to do with fixed premium contracts. I do not wish to have any contract and desire to switch off when needed. When I asked the lady why the adverts were poorly timed and often repeated she said she would report this to programming and content management. There is simply no justification for poor broadcasting and blatant profiteering.
Why is the menial task of removing long gone decoder serials off my profile a long winded mission? It is the DSTV agent "Aerial Excellance" that determined my previous decoders to be replaced. Why did they not take them off my profile. This is now a admin task of note I`m given to believe.
Oddly enough News 24 I see also has an article re " Multichoice just do not get it , prices are too High " I will support this as many are doing and the list is growing.

Sorry to say what was once a wonderful medium for entertainment is now run by those who accept mediocrity as the bar to which they aspire and they are a long way off that. Incompetence and client service neglect I have no patience for.