multichoice and their ridiculous service alongside

I'm furious and very much disappointed in multichoice. In October when i was paying my account, i accidentally payed the wrong account. I phoned in Immediately to rectify my mistake, i was assisted they told me to send through prove of payment, i did exactly as i was told, my services was reconnected again. However when i wanted to pay my account yesterday i saw thati iI'I'm being charged for October's amount due and reconnection fee... my package cost R320 p/m however i owe them R776- I have no idea how it ended up to that amount. <br> I'm honestly dissapointed because I've been phoning in countless times and yet not one of those agents can assist me, what they do best is giving attitude.