Multichoice and their nauseating service again

Spoke to Busisiwe Zulu (011)JHB number about my disconnected service. I updated my bank detail with Mchoice to insure that my payment go smoothly end March with no hiccup. My previous debit date was the 23. My new debit is the 26. Now today is the 25th of March, my service is disconnected? Busiswe says this is how its done! She says that call agents only do what the customer wants and do not give advice to customers. She says my account is in areas so it is disconnected, Mchoice does not give customers grace period. I'm not sure what grace period she speaks of? I pay monthly with no issue. Any extra amount could easily be added on the 26th. The agent could have loaded the 2day amount when I phoned to update detail. I requested for my debit date to be adjusted. The agent that assisted me could have easily advised me that the change will create shortfall from 23rd March to 26th. That's not asking for much now really Champs! I gave the agent a 5 on the service rating, wow! Busi's plan is that I pay R50 reconnection fee each day until the debit date. It's Fri the 25 Mar. long weekend and my kids can't watch Disney BIG FAIL on you Multichoice actually its greedy and disgusting honestly.