Multichoice and its incompitent staff members

on the the 29 July 2015 i phoned multi-choice call center to increase my channels for the 29,30 and the 31. then i phoned again to find out what happened and the next consultant: Ntombifikile informed me that multi choice cannot increase for only 3 days they can only increase from the 1 august for the whole month. i therefore made it clear that I WANT TO STAY ON EASY VIEW n she should NOT GIVE ME COMPACT and we had an agreement.On the 1 august channels were INCREASED TO COMPACT WITHOUT MY CONCERN. on the 14 august my all channels were cut off.I therefore phoned them on the 17 to find out whats wrong n I was told that they will lessen to the recording and get back to me withing 24 to 48 hours and i therefore did not receive any call till i called on the 18,august , consultant lessened to my call and guaranteed that my account will be fixed.i got reconnected on the 19 and then cut off on the 24 i phoned again on the 25 got reconnected then cut off on the 26 called on the 29 promised a call back and no call,called today and clint schoeman promised to call me and im still weighting. No one is willing to help me. SAMEONE PLEASE HELP ME IM OUT OF OPTIONS. Radio 702 John Robbie please.