Multichoice and it's incompetency

I upgraded from family access to compact was requested to pay pro-rata of which I did on Friday 25/10/2019. Friday still my upgrade was not active I spoke to Them I nkosi on Friday the 25th of October and he told he escalated my case and my service will be active the next day. Saturday morning it was still the same I called again on the 26th of October and I spoke to Ntokozo and she said she will fix it during the day but still nothing. Today I spoke to Lelethu who refused to give me her surname when I asked her to give the phone to her team leader she told me she was busy with managerial calls while I was holding the line with my airtime I spent 20min on this call and I did not receive any. Finally I spoke to Shannon Davids whom I waited for 5min to come to the phone and she was totally useless as well. Multichoice is so quick to disconnect your service failure to pay but I haven't received services I paid for on Friday. I want my compact playing today and I need compensation for the the 2days missed and my 20min airtime that I wasted today and not getting any help. I'm really tired of the bad service.