Multichoice and Britbox are not a good match

I have been trying to add Britbox to my DStv account for the past day. Seven calls later, promises of having sent me the URL to link it, putting me on hold endlessly because they don't know what to do, resulting in being cut off three times because my airtime has run out (no call back); forcing me to pay an amount of R52 immediately although my account is in order and my payments are done by debit order, I still have no Britbox. I really thought you trained your people to manage all queries? Could Multichoice please tell me what to do next?