MULTICHOICE ALWAYS GIVING US PROBLEMS

HI. I recently wrote to you regarding the poor service I have received from DSTV. They responded but i did not tell you the outcome as i wanted to see if they would rectify my queries. Sadly they did not and actually it got worse from them. Initially my problem was that I downgraded my package and they overcharged us. After Hello Peter contacted them they called me and refunded us and offered us two free Box Office movies. The Box Office movies never came but the bigger problems were at the end of the month. Our package is called Access and is R109 per month plus the extra fees that DSTV charges as well as Showmax which is a total of about R320 per month. We were billed an astronomical amount of over R970 which is three times the amount. After numerous calls this is what they had to say: They said that we have 3 decoders and were charged for each one. When I pointed out to them that in over 20 years as a DSTV customer we were never charged for decoders, plus why would any household have more that one decoder, we are not a hotel. They apologized and rectified it. Then suddenly they said they cannot credit our account as they require Banking details. I said that they previously credited us so how do they expect me to give my Banking details to a consultant? i made a further call a few days latere and then I heard something completely different from them. Now they said that we subscribed to the Indian Bouquet and were charged for it!!!! With all their annoying security steps to speak to them how did they allow someone to subscribe on our behalf? They couldnt prove and to date we have not heard from them, over two weeks now. They also cut my Showmax services and it took me many call to reinstate it. I am extremely unhappy with them and would appreciate it if you can assist.