ZN
Zukile N
1 reviews | Active since Oct 2021
29 Oct 2021, 12:51
multichoice agents are unprofiessional
smart card no *** cell *** I have spent almost R500.00 on airtime trying to resolve my issue with them My account was suspended when i called them they tolled me i have activated the holiday package on the same address im staying of which i did not they told me they will escalate and was connected every two days same problem disconnected and i called them they promise me the same thing and they will call me even now im disconnected Even if i rate them on their survey
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
29 Oct 2021, 13:00Hi Zukile,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply29 Oct 2021, 13:00
Official
Hi Zukile,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
ZN
Zukile N's updateReviewer Update
29 Oct 2021, 16:26I just bought another R30.00 airtime and spoken to Ongeziwe and she said shes gonna speak to her team leader while i was holding and my airtime was finish
Kindly remove the holiday package on V*** Smartcard no *** it doesnt belong to me and please activate my dstv compact plus on ***
It seems as someone from your office is buisy activating the holiday package cause ive pleaded with you guys to cancel the holiday package
Kindly remove the holiday package on V*** Smartcard no *** it doesnt belong to me and please activate my dstv compact plus on ***
It seems as someone from your office is buisy activating the holiday package cause ive pleaded with you guys to cancel the holiday package
ZN
Zukile N's update29 Oct 2021, 16:26
Reviewer Update
I just bought another R30.00 airtime and spoken to Ongeziwe and she said shes gonna speak to her team leader while i was holding and my airtime was finish
Kindly remove the holiday package on V*** Smartcard no *** it doesnt belong to me and please activate my dstv compact plus on ***
It seems as someone from your office is buisy activating the holiday package cause ive pleaded with you guys to cancel the holiday package
Kindly remove the holiday package on V*** Smartcard no *** it doesnt belong to me and please activate my dstv compact plus on ***
It seems as someone from your office is buisy activating the holiday package cause ive pleaded with you guys to cancel the holiday package
DStv (MultiChoice)'s replyOfficial
29 Oct 2021, 22:17Hi Zukile,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly be advised that the account is activated, the holiday home is cancelled.
We apologise for the inconvenience caused.
Kind regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly be advised that the account is activated, the holiday home is cancelled.
We apologise for the inconvenience caused.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply29 Oct 2021, 22:17
Official
Hi Zukile,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly be advised that the account is activated, the holiday home is cancelled.
We apologise for the inconvenience caused.
Kind regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly be advised that the account is activated, the holiday home is cancelled.
We apologise for the inconvenience caused.
Kind regards,
DStv: Hello Peter Team
Best regards,
ZN
Zukile N's updateReviewer Update
19 Dec 2021, 20:30please refer to my correspondence with you guys to prove that this is not the first time i spoken about this query smartcard no *** id no *** cell ***
ZN
Zukile N's update19 Dec 2021, 20:30
Reviewer Update
please refer to my correspondence with you guys to prove that this is not the first time i spoken about this query smartcard no *** id no *** cell ***