Multichoice Agents are *********** and lack customer service

The staff at Multichoice are unable to assist me with an issue that I have with my Showmax subscription. I have linked Showmax to one of my services, Multichoice billed me for it and I paid the amount they required (even though I am a debit order client), but still my issue is not resolved. I called today and spoke to an agent for about 10 minutes and she didn't understand the issue I am having. Then I tried the online chat, got through to 2 agents but they keep me in holding and only chat to me every 5 minutes or so. I am so fed-up, just to keep my stress levels down I think it may be cheaper to cancel and find an alternative. The customer service from Multichoice is not what it used to be, I will definitely not recommend their services due to this lack of customer service.