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ISABELLA H. JANSEN VAN VUUREN
1 reviews | Active since Mar 2022
05 Dec 2024, 09:52
MULTICHOICE - ADVANCE PAYMENTS
I PHONED MULTICHOICE ACCOUNTS THIS MORNING TO ARRANGE TO PAY IN ADVANCE FROM JAN-DES2025 - JUST TO BE INFORMED THAT THEY CANNOT ACCEPT THAT BECAUSE WE HAVE A CONTRACT. IT IS THE FIRST TIME IN MY LIFE THAT I HEAR A SERVICE PROVIDER DOESN'T ACCEPT PAYMENT IN ADVANCE. IT IS MONEY IN THEIR ACCOUNT THAT CAN RECEIVE ONE YEAR'S INTEREST. OBVIOUSLY THEY DON'T CARE AND NOW I UNDERSTAND WHY THE NEGATIVE NEWS AND FEEDBACK ABOUT THE FUTURE OF MULTICHOICE.
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Replies (2)
DStv (MultiChoice)'s replyOfficial
05 Dec 2024, 10:31Hi Isabella,
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply05 Dec 2024, 10:31
Official
Hi Isabella,
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
06 Dec 2024, 11:58Hi Isabella,
Kindly note that we can not change the payment frequency to yearly on the account because it is on a contract.
The contract has 13 months remaining and you're paying R1038.00 monthly, this is a total of R13 494 for 13 months.
If you opt to pay this amount, it will be credit on your account and the system will take the R1038 monthly from the credit until it is used up.
This does not include addition charges like a BoxOffice movie rental etc, which means once you have paid and have a rental it will be taken from the credit but will need to be replaced to make sure the credit is enough to cover for the principal package for the months remaining.
Please send an email to *** for any further assistance.
Kind regards,
DStv: Hello Peter Team
Kindly note that we can not change the payment frequency to yearly on the account because it is on a contract.
The contract has 13 months remaining and you're paying R1038.00 monthly, this is a total of R13 494 for 13 months.
If you opt to pay this amount, it will be credit on your account and the system will take the R1038 monthly from the credit until it is used up.
This does not include addition charges like a BoxOffice movie rental etc, which means once you have paid and have a rental it will be taken from the credit but will need to be replaced to make sure the credit is enough to cover for the principal package for the months remaining.
Please send an email to *** for any further assistance.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply06 Dec 2024, 11:58
Official
Hi Isabella,
Kindly note that we can not change the payment frequency to yearly on the account because it is on a contract.
The contract has 13 months remaining and you're paying R1038.00 monthly, this is a total of R13 494 for 13 months.
If you opt to pay this amount, it will be credit on your account and the system will take the R1038 monthly from the credit until it is used up.
This does not include addition charges like a BoxOffice movie rental etc, which means once you have paid and have a rental it will be taken from the credit but will need to be replaced to make sure the credit is enough to cover for the principal package for the months remaining.
Please send an email to *** for any further assistance.
Kind regards,
DStv: Hello Peter Team
Kindly note that we can not change the payment frequency to yearly on the account because it is on a contract.
The contract has 13 months remaining and you're paying R1038.00 monthly, this is a total of R13 494 for 13 months.
If you opt to pay this amount, it will be credit on your account and the system will take the R1038 monthly from the credit until it is used up.
This does not include addition charges like a BoxOffice movie rental etc, which means once you have paid and have a rental it will be taken from the credit but will need to be replaced to make sure the credit is enough to cover for the principal package for the months remaining.
Please send an email to *** for any further assistance.
Kind regards,
DStv: Hello Peter Team
Best regards,