MULTICHOICE ADDING ONTO DSTV PACKAGE WITHOUT CUSTOMER PERMISSION

My Compact package was suspended due to an add on "DISNEY PLUS" which I NEVER REQUESTED for or gave any agent permission to add. I called 5 times on Saturday 3/12/2022. Spoke to several agents, namely Siphiso, Pumla, Amahle and Martin. All of which cut me off everytime I questioned who gave permission to add onto my package without permission and to reinstate my dstv. All agents refused to let me speak to a team leader. I used R105 airtime to get absolutely no assistance.

The last person I spoke to was a lady called Pumla who said that her team leader said they will investigate and listen to transcripts of calls to see if someone called me offering the Disney plus to be added. Pumla said the investigation should take about 3 hours and then they would call me back with feedback. NOBODY CALLED and its now Monday 5th My DSTV is still suspended even though my actual monthly payment was made on 26th November and has been made for several years. I tried calling again today and the agent just kept saying "I cant hear you, but when I asked her "can you hear me now" her response is "NO I still can't hear you" If she could not hear me, how cold she answer my question with NO I cant hear you. I want a team leader or Manager to address my problem as DSTV is still not reconnected. ID : ***