MULTICHOICE - ACKNOWLEDGE PROBLEM BUT NO RESPONSE

After I lodged the complaint about our dissatisfaction with our Multichoice Explora I received an acknowledgement of my complaint on the 25th March saying that my complaint has be elevated to the Technical Department and I have heard nothing since. This is hopeless, we are paying for the Premium package<br> with Multichoice but are missing half the channels as they are scrambled - does this mean that we should only pay half price. We cannot record at Explora cannot find the programmes we request. We are unable to watch<br> channels 102, 103, 119, 123 and sometimes none of the sports channels. This is taking money under false<br> pretences. We would like this fixed urgently as we have been having trouble since the end of January and are already on our third Explora so clearly you people have many faulty machines and we are suffering because of this.