KT
Kevin T

1 reviews | Active since Feb 2015

10 Oct 2024, 16:01

MULTICHOICE "ACCREDITED AGENTS" UNSOLICITED CALLS

I am fed up with unsolicited calls from Multichoice "accredited" agents trying to sell me a new decoder, insurance for my decoders, extended warranties etc. These agents obviously receive my personal information from Multichoice as they know my name and have my contact number. As far as I am aware this violates the law on unsolicited sales callas as well as the POPI act. In one instance the agent who was trying to sell me insurance actually became quite "pushy". Yesterday a call started with confirming my name and then wanted to chat to me about my Multichoice account. When I asked what was wrong with my account she launched into a sales pitch for a policy to cover my decoders, dish installation, possible breakdown, call out of technicians etc. I ended the call after politely declining.

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply10 Oct 2024, 19:23
Official
Hi Kevin,

Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. 

Should there be any further updates or details required, we will be in touch. 

Thank you for your patience. 
Kind regards,
DStv: Hello Peter Team