JD
Judy D

1 reviews | Active since Feb 2012

11 Oct 2015, 11:30

MULTICHOICE ACCOUNTS NIGHTMARE- had enough!

For the last month I have had endless problems. I keep on getting the message that my account has been suspended due to non payment. I keep on telling them that the account has been paid and proof of payment sent. I am then told to RESEND proof of payment and when I phone to check I am told that they are sorry and proof of payment is correct. This has happened more than 4 times in the last 6 weeks. I keep on telling them that I want this sorted once and for all as I have now not had TV for 5 days a month, they apologise and say it is sorted. On my last 2 calls to Moenieb (28.09.2015) and Glory (6.10. 2015) I said I did NOT want this happening again, as I wanted the problem rectified. They BOTH assured me that it had been rectified and to make sure they would escalate the issue. TODAY AGAIN it happens!! I spoke to Kabelo Mohapi who had to take the brunt of my anger who now says I have been paying into the wrong account (Multichoice Africa) since the last 2 payments . I have been paying into that same account since at 12.11.2014 and nothing has changed on my beneficiary list. How can it suddenly now be the wrong account I have been paying into???? Desperate and furious

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply24 Oct 2015, 10:18
Official
Hello Judy Ditchfield,

It is with regret that we learn of your unpleasant experience in dealing with our agent and the level of service you experienced in this regard.

We are currently experiencing high contact volumes, apologies for the delayed response and for the inconvenience caused.

Our records indicate that the payment is already allocated to your account , your DStv services are active and account is up-to-date.

Should you need further assistance, please do not hesitate to contact us.

Here are our touchpoints:

@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com

Regards
Elna