1 reviews | Active since Dec 2010
Multichoice ACCOUNT debits that cannot be explained!
<p>Why is it that you cannot get reasonable service when querying an account - i get told an amount of R1021 is owing (which cannot be explained) yet my account was debited with R1 126 (again - cannot be explained).</p> <p> </p> <p>Ask to speak to a manager - 10 minutes later still holding listing to music.</p> <p> </p> <p>This is crazy - MULTICHOICE - Why does one have to resort to logging a complaint on Hello Peter to try and get a simple query sorted out????</p>
Dear Susan
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Best regards,
Dear Susan
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Best regards,
Good day Susan
Thank you for taking the time and bring your concern to our attention.
We also regret to hear that you held for long waiting to talk to the manager.
For further assistance, we've checked the account and it shows that you have been debited these balances:
- R547.00 - for Extra package with the recording functionality.
R447.00 - R149.00 X 3 months for the Explora contract.
Adding both amounts we get the total balance of R994.00.
- Also R105.00 for BoxOffice rentals for both March and April 2017.
In overall, we debited R1099.00 for all three accounts on the 23 April 2017.
All deductions reflecting in your DStv account are correct.
If you have any further queries, please feel free to contact us.
Kind regards
Dinah
Best regards,
Good day Susan
Thank you for taking the time and bring your concern to our attention.
We also regret to hear that you held for long waiting to talk to the manager.
For further assistance, we've checked the account and it shows that you have been debited these balances:
- R547.00 - for Extra package with the recording functionality.
R447.00 - R149.00 X 3 months for the Explora contract.
Adding both amounts we get the total balance of R994.00.
- Also R105.00 for BoxOffice rentals for both March and April 2017.
In overall, we debited R1099.00 for all three accounts on the 23 April 2017.
All deductions reflecting in your DStv account are correct.
If you have any further queries, please feel free to contact us.
Kind regards
Dinah
Best regards,
Are you absolute idiots over there - no wonder you have so many complaints on this consumer sites.
Dinah i would suggest that you phone me on Friday to discuss this futher as this is NOT THE AMOUNT THAT WENT OFF MY BANK ACCOUNT HENCE THE COMPLAINT!
All you have done with your ridiculous response is to make me more furious that i already was.
No to mention that the Explora amount is incorrect in any event
I would suggest that you get someone who knows what they are doing to call me.
Are you absolute idiots over there - no wonder you have so many complaints on this consumer sites.
Dinah i would suggest that you phone me on Friday to discuss this futher as this is NOT THE AMOUNT THAT WENT OFF MY BANK ACCOUNT HENCE THE COMPLAINT!
All you have done with your ridiculous response is to make me more furious that i already was.
No to mention that the Explora amount is incorrect in any event
I would suggest that you get someone who knows what they are doing to call me.