Multichoice Account Complaint

I'm very disappointed and now reached my limit with the service, in this case, No Service from DSTV Multichoice and I demand my money back!- ********** 4

I phoned multiple times to have the Premium package canceled on my account but with no avail and if they only listened the first time I phone in January 2019 this wouldn't have happened. I think the staff is unprofessional, *********** and don't know what they are doing.

Both our TV's and Explora's in the Lounge and Room was struck by lightning on the 14th of January 2019. One of my work colleagues borrowed me a TV so my first call to the call centre was on the 16th of January 2019. I didn't catch the ladies name that took the call. I told her that we had lightning damage on both our Explora's and TV's and that she must please activate our "old" PVR that we had as a backup in the closet, on my account as I wasn't prepared to pay for something that I didn't use. We are on the Price-Lock Plan. She told me to check the cabling on the PVR as there was no signal coming thru. I told her it's still not working and she just brushed me off telling me that I'll then have to take the unit into a Multichoice agent to check. I took the unit an placed it back into the closet as I didn't have the energy to deal with it. I left it as I told her there is no signal coming thru so the unit wasn't activated. Once I had time to go to the Multichoice office to get it sorted I'll then phone back and ask them to try and activate this again.

My husband then took both the damaged Explora decoders to Multichoice in Benoni to have them checked. They told him the Explora (first one we got on Price-lock, 2+ years ago) can't be repaired. He checked the one that we got on the current Price-lock plan and swopped this as it was still under guarantee. When we plugged this in at home it was still not working. I then went on Saturday the 20th of January to the House & Home store in Benoni and bought a new Smart LNB. I went home and we replaced the LNB. Then only did the Explora (current one) worked.

I got an SMS from DSTV on the 31st of January with an absorbent amount of R2317.00 outstanding to pay. I then called the call center again and spoke to Neo. I was very upset as this is not what I told the lady who took the call on the 16th. Neo told me that I need to calm down and that she'll fix it from her side. I left it as she told me she'll listen to the call from the 16th of January and then phone me back.

No call from Mulitchoice

To my surprise yet again on the 2nd of February, 2019 I got an SMS from my bank informing me that DSTV took an amount of R2317.00. Again I phoned the Call Centre and spoke to Abigail who was extremely rude by shouting at me. I told her to cancel the Premium subscription as previously requested and she told me this can only be canceled in the current month. Well, why did I waste my time and airtime, phoning on the 2nd of February if it wasn't the current month! She wasn't helpful at all and told me she'll listen to the previous two calls and phone me back. Surprise surprise, no call from anyone at Multichoice.

Yet again on the 2nd of March 2019, I got an SMS from my bank informing me that DSTV took an amount of R1839.00. Again I phoned the call center and asked to speak to the manager on duty. The lady by the name of Portia asked me in connection with what an I told her it's in connection with my account. She said she'll assist me but I lost it!! After explaining the whole issue, she told me to phone my bank and dispute the debit order as she'll fix it on her side. I again asked her before we ended the call that the only thing on my name should be the Price-Lock Plan and she confirmed this. She told me to only pay the Price-Lock amount of R919.00. I requested the link this morning to make the payment and yet again it's not only the Price-Lock amount of R919.00 but R2017.00!!!???

Please explain to me how you can employ such *********** people! I have now had enough of this cat and dog game and I insist that the Premium package is canceled and I want ALL my money back for the Premium Package as this was not my fault but the *********** people in the Call Centre!

I don't even want to know how many other people are caught up with this due to people who don't understand or doesn't want to assist you!!

I only have a Price Lock plan due to the costs so why on earth would I ask for the Premium Package to be activated??? I never had an issue with Multichoice before but this is the pits!!

Lizette Barkhuizen now du Preez