Multichoice *****

I have been a DSTV subscriber since the early 1990s. I always used to pay my subscription via a debit order until last year I was debited over R3000 one month and subsequently found out (via Multichoice) that there were a number of decoders linked to my account which were not mine and which had been debited to my account. I changed my payments to EFT which I have done regularly since then. In September I had a phone call from a DSTV agent asking if I would like to renew my subscription for another 2 years, and if so, I would get my subscription at a slightly reduced monthly rate. I accepted the new contract and was told that the new monthly amount would be R988 which would cover my premium package as well as the DSTV Access package which I have for one of my workers. I have been paying this R988 premium since the end of September. Today I saw that my DSTV Premium package had been suspended and when I contacted the Call Centre I was told that I needed to pay an amount of R1312 to re-instate my service. When I agreed to renew my subscription in September I asked for a new contract and was told by the agent that all the calls are recorded and that they were used as proof of the new contract. When i mentioned that to the call centre agent today I was told that the calls are not recorded. I would like to talk to someone in the Multichoice Legal department to question them regarding this, as well as someone in the Accounts department for them to explain why my service has been suspended even though I have paid my subscriptions up to date. Have Multichoice not lost enough subscribers recently for them to realise that it does not take much for them to lose another customer?