Multichoice. A South African shame.

Multichoice is an absolute nightmare and I am ashamed to call myself a client. They **********ly deducted almost R9000 from my account on 1 August 2019 without my consent. Although I have a monthly debit order, they made an annual deduction for whatever reason. Over the past week I have spent almost 2 hours on the phone (@almost R3,00 per minute) to try and have them reimburse my money. Their mistake is always admitted and, of course, I will be reimbursed "very soon". I was given the name of a manager, mr Xolisa Tokota, who would have called me back and/or e-mailed me on 6 August, but not surprisingly nothing happened. I talked to agents Phulile, Justin and Jamie-Lee over the past week and was promised every time that the mistake will be corrected. Nothing. Fortunately a lawyer friend (also fed up with Multichoice) agreed to assist me to go to court to obtain a cost command as well as claim for damages, payment of interest, telephone costs, etc. I have an idea that this can be another case of Multichoice demonstrating their hatred for Afrikaans people.