Multichoice a no go for pensioners

Wow I know you can blame a lot on covid but to have 4 tellers open with about 40 cubicles available is shocking. My 71 year old mother sat and is still sitting in the queue, where's she's been for over 2 hours, waiting to speak to someone about her decoder which is not working. Shocked at the service offered, or not offered to pensioners. Come Multichoice you can do better, or maybe we should cancel and go Netflix.