SE
Sharon E

1 reviews | Active since Dec 2015

10 Dec 2015, 14:01

Multichoice a monopoly who does not care...

<br> In October DSTV debited my bank account in error.<br> <br> I have made numerous calls to them and have been promised every time that my money will be refunded, the last time being 3 December 2015. Up to date no money. When you phone and ask to speak to a supervisor they are always on a call and will call you back, lo and behold no one has bothered to call me back either.<br> <br> I am shocked that a company of this magnitude can have such appalling service. Speaking to people aroound me it seems that this typically the attitude that DSTV has towards their customers. Once they have your money even if they took it without permission they promptly forget who you are...a customer.<br> <br>

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply12 Dec 2015, 11:39
Official
Hello Sharonae,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team