Multichoice - A ****ED OFF customer

After being a Multichoice customer for over 15 Years i am very disappointed for the service I have received in allocating my payment that i have made on the 23rd February 2024. After making payment on the DSTV app, the app timed out and did not update. My bank statement showed that the payment went through. After contacting the DSTV call center everyday since the 24th February 2024 to try to assist me in allocating my payment and following their instructions on how to send my POP and statements i keep on getting emails and POP being invalid. After spending over 900 minutes calling DSTV to allocate my payment i finally get a response from their team on the 02/03/2024 that the amount has been allocated and services are connected. This morning 08/03/2024 i find out that my DSTV has been disconnected and when i call them back i get told that the POP is invalid and i need to go into the bank and request a POP so the services can be re-connected. I have requested to speak to managers, finance managers, CFO or even someone higher than a consultant and calls gets dropped by the consultants. What sort of mickey mouse organization is Multichoice, that a paying customer gets treated this way. I am really considering discontinuing services and going the streaming route with whatever else is out there. Who will reimburse me for the calls and my time away from work to now obtain the bank letter that they want as a POP. I will be also seeking legal advice on this matter and recovering all my expenses for MultiChoice's inefficiencies.

I will gladly accept any call from DSTV to try to resolve. ENQUIRY REFERENCE NUMBER : ***5