Multichoice - a disappointment

I currently [as I'm typing this] have a reception problem with certain channels totally dysfunctional [it's not "playing"]. I phoned on Tuesday, yesterday and spoke to 7 consultants. The status quo is as it was after calls 1 - 7, static, no progress. Whether it's a reflection on competence, or lack thereof, I dont know. I've given up hope. This morning, Boitumelo Msipa called from Randburg, listened to me as patiently as could be. She was the 1st one to advise me to have my decoder checked out at one of the service centres. She was absolutely brilliant, out of this world. However, currently, I'm suffering from depression as I'm paying for services which are non-existent. Please keep in mind - (1) I have dual view, but the 2nd decoder is not used, as DSTV streaming service is used. [2] My Compact Plus subscription was "upscaled" to DSTV premium [not by me] ❗[In order to be fair, I will write a follow-up to this article, as I will certainly acknowledge if I had made a mistake].