Multichoice a Bully of note

I honestly don't know where else to turn. I'm beyond frustrated, no one seem to want to take accountability. Literally I've spoken to over 10 agents including 1 supervisor and yet I haven't gotten anywhere. So my ordeal started in October 2019 when my account was debited with an amount of R2370.92. After making a numerous phone calls seeking clarity as to how they arrived on this amount. I finally put the matter rest after speaking to an agent who assured me a refund of over R1000.00 was due to me and one of their supervisors was going to give me a call, she apologized on multichoice s behalf for all the inconvenience this might have caused. You Know I should have listened to a friend of mine who warned me that multichoice never give refunds and I must just forget it. True, I never received a refund or any calls, they just took my money and no one cared. Fast forward to Feb 2020 I received a sms on the 26 Feb 2020 stating my account will be debited with just over R2500.0. This was deja vu all over again. This time I decided I'm not going to wait for them but will call before my account gets debited. So on the 28th Feb I made my 1st phone demanding a breakdown. So it turned out my holiday home account was active. It was suppose to be active for just 2 days but now it was on day 7. The lady advised that she was struggling to suspend the holiday home account but she will escalate the matter. I was happy thinking at least the problem was sorted little did I know this was the beginning of a 3 weeks nightmare. My account was still debited for Feb with an amount of just over R1500 which included the holiday viewing I must add. Instead of the matter being over, it turned out that on there system it still showed that I was still owing the difference of what I was debited. Soon after my services got suspended and it was just downhill from . Not matter how many times I explained that I was not owing anything, the agents will either hang up on me or promise me that they will either call back or a supervisor will call back or the problem was sorted. Neither of these things ever happened. I got some temporary relief from one of the supervisors by the name of Kelvin, he went through my account and found out that I was being billed twice for some of the services. He then advised me that the matter will be escalated to accounts and they will be in touch with me. He then instructed the agent who was assisting me at the time to reconnect my services. To date I have not received any feedback from account with clarity or breakdown of how they keep arriving to such amounts. This morning once again I woke up my services have been suspended followed by a sms stating that they haven't received my payment of R862.91 and they had to stop my viewing. I have made a call and asked to speak to Kelvin since he has a bit of background on this ordeal. Unfortunately this time around he told there is nothing he can do to help except to escalate the matter. I think when they say they will escalate the matter, it a pretty way of saying we will do nothing. He even advised me to pay the amount in the meantime whilst they look into the matter. I am not sure if i was being patronized, i just simply told him that i cannot pay for services i haven't used and I know I will never get a cent back from multichoice. So when will this stop multichoice? when you have taken all my money? Exactly why am I being billed for the services that you yourselves cannot account for? At least someone should have a decency to call me and clarify all this . Enough is enough. As far as I am concerned I have paid what is due to you and it feels like I am being punished for querying the debit amount. If that's the case where is the fairness in that? Must I just keep quite and let you take more than you need but maybe that's how you do your business. I hope no one else will ever go through this ordeal. Regards, Hloni