Multichoice

I have on numerous occasions followed up with dstv debiting my cheque account and requested my April 2020 amount to be credited or give me one months free dstv. I called dstv on the 18th June, while the red button on my tv was still flashing to show I have no dstv. I had to spend 45min on my cell to TRY and get this matter cleared. Eventually she activated my dstv on and told me it was on from the 1st June. but that was not possible as the red button was flashing till she activated the dstv. The lady I spoke to was very understanding, but could do nothing about the amount that was debited April. What a bunch of incompetant people they have. No wonder they are losing so many customers. ref no ***-i401