Multichoice

On the 15th June 2020 I upgraded my dstv package from dstv Access to Compact Plus. Firstly I was misinformed abt how upgrading works I feel betrayed because I played more than what I was supposed to pay. Secondly my PVR functions were activated without my consent and that information I learned on the 15th July 2020. I went to enquire about my account because the amount that was due for payment was no matching my subscription amount at the multichoice Maynard mall in wynberg cape town. The coloured lady that was assisting me was irritated when I was asking for answers and she started talking to me with a bad attitude and then the manager intervened but she was also not having answers for me then she gave me the head office number and told they will sort out my problem. I asked them to disconnect the pvr functions because I didn't give permission to multichoice to do so, she said they did.

On the same date mentioned above went to swap my pvr decoder because it was not working fine I was given a new explota decoder because I insured my decoder I was told that a dstv installer will come later on the day to connect it and the person will phone me before he comes.

Waited til after 4pm then I called and the conversation over the phone didn't match because I was told to wait for that person to call and I said its almost 5pm when is he gona come I was told that because i swapped my decoder I didn't pay for installation I will have to wait until Friday maybe bt earlier when I was at the branch I was told a different story so now I have no tv to watch for until when Jesus come maybe yet m paying for those services to be rendered to me as the customer.

Some of multichoice front desk agents are naturally rude and most of the time they dont provide their clients with the full information as to how the procedure works so we as clients can know what to expect. Now m told told that my account is in areas because I didn't pay for my pvr functions "that I didn't ask for to be activated " because I was under the impression that the amount i payed on the 15June was more than what i was supposed to pay. Now I have to pay R110 for June and I was not made aware that I owe pvr functions because they knew I didn't tell them to activate them this multichoice *****s *****ing our money

M disgusted with the services I received and utterly disappointed with the manipulation of our accounts

Upset customer