Multichoice

Good day to whom it may concern,I have an issue with multi choice Dstv,I accidentally transferred the amount of R17500 over to their account,the process that I have followed was to submit bank statements,proof of payment,id copies,and convert the payment method to debit order,this happened on the 25/11/2024 ,two days later I have been advised that the refund I claimed was declined due to insufficient information and documents,but I have uploaded it accordingly,three weeks later I was told the refund has been approved for payment,but a hour later rejected again,since one of the departments didn't upload the correct documents,I have been sent from pillar to past ever since,I just need some advice on how to get this money back and for that matter this money was allocated to pay my rental,as of for which I'm a month due now and have no electricity at this stage due to non payment,kindly do assist