CD
CHARLOTTE D
1 reviews | Active since Mar 2016
13 Mar 2016, 17:02
MULTICHOICE
On the fourth of February I reacted to TV adverts regarding an Explora . It could be paid off over 24 months. Cost R 120.00 extra on the normal contract, with no monthly increases for two years. After one week I was phoned by a person asking me for my financial status, although I have a debit order with the Company.<br> Since then I have phoned Multichoice every week and visited their Dealership in Greenstone. I am told that I will be phoned that same day but am still waiting for answers and delivery and installation.
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DStv (MultiChoice)'s replyOfficial
13 Mar 2016, 22:55Hello straathof,
Please accept our sincere apologies for the level of service you received. Our intention is to always provide great customer experience at all times.
We have escalated your enquiry to our DPP [Decoder Payment Plan] department for urgent assistance.
Kindly expect feedback directly from them as soon as possible.
Here are our touch points where you can contact us for any further assistance :
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
Please accept our sincere apologies for the level of service you received. Our intention is to always provide great customer experience at all times.
We have escalated your enquiry to our DPP [Decoder Payment Plan] department for urgent assistance.
Kindly expect feedback directly from them as soon as possible.
Here are our touch points where you can contact us for any further assistance :
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
Best regards,
DStv (MultiChoice)'s reply13 Mar 2016, 22:55
Official
Hello straathof,
Please accept our sincere apologies for the level of service you received. Our intention is to always provide great customer experience at all times.
We have escalated your enquiry to our DPP [Decoder Payment Plan] department for urgent assistance.
Kindly expect feedback directly from them as soon as possible.
Here are our touch points where you can contact us for any further assistance :
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
Please accept our sincere apologies for the level of service you received. Our intention is to always provide great customer experience at all times.
We have escalated your enquiry to our DPP [Decoder Payment Plan] department for urgent assistance.
Kindly expect feedback directly from them as soon as possible.
Here are our touch points where you can contact us for any further assistance :
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
Best regards,