Multichoice

A bad Sunday of my like multichoice made my day a nightmare.every Month I encounter the same problem this time its worse.i went to as for a account number I can you to pay for my dstv on my cellphone banking app I made a payment on the 24/01/2020 today the TV is not working. I called them they said the payment is not reflecting they gave me a email address and said I should send them a proof of payment I did that several times.the first concaltant told me Im owing R155.00 I told her I made the payment on time she said ohh Jah they will open your dstv.i called and called payment not received just around 19:30 I got the reff number they asked for the concaltant said they won't open it I'm owing the R50 don't know what to do