Multichoice *******

I have been a Multichoice subscriber for over 35 years. Every year their offering becomes more expensive, yet they keep on cancelling channels and reducing their offering. I called them today to query why channel 115 is being discontinued and what will happen to series which are in the middle of a season. I called and was told to enter my ID and the message said I didn't exist. I called back and the same thing happened. I called for a third time and spoke to an agent. The agent then insisted on getting my ID before continuing. I asked what my ID had to do with a general programming query and was told point blank that they would not answer my query without checking my account and wouldn't budge. After having wasted a lot of airtime and money and getting no satisfaction, I terminated the call. This lack of service is unacceptable