Multichoice

Today, 5th of February 2024 my dstv services were disconnected, i didn't have time to pay until after work. I did an eft transfer using tymbank, before doing the payment I checked how, I am currently to avoid any inconvenience I checked on whatsapp its reflected, an amount of R499. I then paid 500 . Since the time of payment my services have not been resistanted. I sent a message to the same whatsapp portal the person is saying my payment is not reflecting they first started by stating a different amount that i had paid I then questioned how come is that because before making payment i made an enquiry of the amount to pay (i attached screenshots as proof) then they changed to say my payment has not been allocated, which I am finding strange because the reference number used it was supp**** by multichoice. I want my money they can keep their services