Multichoice

So, after paying them on the 2nd December they cut my subscription yet again. I sent them proof of payment via the Capitec account directly and yet here i am sitting with the same problem that plagued me for the whole month of November. All i can say is that i am truly fed up with their incompetence. Gatvol and disgusted. So now its going to cost me hundreds of rands again in phone calls to them trying to get my package reconnected. Im wondering if Multichoice are in cahoots with the cellphone providers by getting kickbacks on the calls we make. Im truly at a loss for words. My customer number is ***9