Multichoice

Hi.on sunday the 6th 2020,we asked for dstv upgrade on multichoice watsapp chat box and the system upgraded wrong package instead of what we were expecting, now this morning we made a phone call to the help desk/consultant desk to resolve this matter ,unfortunately we couldnt get any help as the lady by the name siyamthanda said we have to pay the amount of which we didnt asked for, i told her to check on the chart box massages where she can see for her self what exactly we requested but she kept on telling me we should pay for what ever we been given maybe as she said maybe we pressed the wrong package choice whilst trying to make an upgrade,i told her we still have the massage of request on multichoice watsapp chart box as proof of what package and upgrade we would like to have. i dont think she committed on her duty or fit to work with clients how can one be so irresponsible to follow whats been done by the system and chose to do nothing about it,i mean we all multichoice' clients we pay their salaries multichoice is nothing without consumer services i mean any business for that matter,but perhaps is what they been told by their superiors because theres always two sides to a story, am not happy about the response from multichoice how can one pay for something never asked for or requested i dont think as a client a person has the right to tell you on what to purchase or not to be purchased we all have our choices,so for me multichoise ********** my rights as a client for failing to solve this matter,how can i pay for something which i never budgetted for,am very dissapointed by this. Regards Joseph