Multichoice❌

I’m quite disappointed at Multichoice.

I have not used their services for almost 5 years now.

I decided to reactive and was advised to pay a small R502 fee to get the services reinstated.

I did not disputed the price and made a call to confirm the process. Not only did I speak to a rude agent who told me I had two subscriptions. 1. DSTV Access and 2.DSTV Premium

My response was that this could not be right, and asked her what the R502 was for? She insisted that I had two services. I reiterated that I need confirmation on why and what the R502 was for! She then advised that she needed to generate a quote, however her system was down and I should call back in 5min.

I called back 15 minutes later and the second agent advised that I do not have two services active! She was quite helpful and walked me through the payment process. After our call, I immediately paid the R502 (still not sure what it was for, however I needed the service reinstated)

1Hour later, the decoder is trying to do a software upgrade, however there is no movement (decoder is frozen)

I call back a third time, in hope that I would get assistance. Only to be told that there is a premium deactivation pending on my account.

Now how did we get here and why should I be unconvinced because agent 1 was not willing to assist or listen to my query?