MULTICHOICE

In January my services were disconnected on the 3rd, I made a payment of R100 the same day and services where reconnected and for the rest of the month I did not experience any problems with my dstv connection. In February I made my normal monthly payment on the 01/02/2019 and to my surprise, my services got disconnected on the 3rd so when I called in on the 4/02/2019 I spoke to an agent by the name of Mbali who advised she did not understand why my services were disconnected and immediately connected my services. A week later that is on Saturday the 09/02/2019 AGAIN!!!! my services are disconnect. I tried in vain to get assistance from the call centre but was not able to as my call kept cutting off and no one called me back. Today I call in I speak to Mandisa call ref: ********** 1-I112 explained my issue and she reconnected my services and advised I need to speak to the billing department. I then call the billing department where I speak to Rhudzani , she tried her best to explain what the problem is and yes partially I understand but now I am being charged more money than what I should pay. Important messages do not come through on my decor yet the reconnect message I recieved. I want multichoice to reverse the additional reconnection charge on my account because had I been adviced correctly from the call I made on the 04/02/2019 I would not be sitting with this problem and now I am being told that my services continue to be cut off every 2nd day and I will continue accumulating charges every time I am being reconnected. I also want to know when did it change-I used get up until the 5th of every month before my services got disconnected and now it has changed but this was never communicated to me as a client ....I will await a amicable resolution to my problem